FAQ
Common questions before and after checkout
Everything most customers need to know about delivery, order tracking, and returns.
How long does shipping take?
Orders are usually processed in 1-2 business days and delivered within 7-14 business days with tracked shipping.
Which countries do you ship to at launch?
Our launch storefront is configured for EU-27 checkout and shipping coverage.
Can I checkout without creating an account?
Yes. Checkout is guest-friendly. You can complete payment and track the order without creating an account.
How do I track my order?
Use the secure tracking link sent to your order email, or visit the Track Order page with your order id and email.
What is your return window?
You can request a return within 30 days after delivery. Defective items are refunded or replaced free of charge.